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Evaluate Brian Conrad’s approach to appraisal inter- views

Brian Conrad, the practice manager of Meadow Hills Veterinary Center, makes a claim that sounds a lot like statements you often hear in management and HR cir- cles: “The staff is my number one asset in this hospi- tal.” Sometimes statements like that are puffery, but in Conrad’s case, he puts the claim into action in the way he handles performance management at his two Wash- ington State facilities.

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